Organic Warehouse Limited Terms & Conditions



Welcome to the Organicwarehouse.hk website (the "Site"). ORGANIC WAREHOUSE LIMITED provides services to you subject to the notices, terms, and conditions set forth in this agreement (the "Agreement"). In addition, when you use any of our services (e.g., Customer Reviews), you will be subject to the rules, guidelines, policies, terms, and conditions applicable to such service, and they are incorporated into this Agreement by this reference. We reserve the right to change this Site and these terms and conditions at any time.

ACCESSING, BROWSING OR OTHERWISE USING THE SITE INDICATES YOUR AGREEMENT TO ALL THE TERMS AND CONDITIONS IN THIS AGREEMENT, SO PLEASE READ THIS AGREEMENT CAREFULLY BEFORE PROCEEDING.

USE OF THIS SITEback to top

You represent and warrant that you are at least 18 years old or visiting the Site under the supervision of a parent or guardian.

Subject to the terms and conditions of this Agreement, we hereby grant you a limited, revocable, non-transferable and non-exclusive license to access and use the Site by displaying it on your internet browser only for the purpose of shopping for personal items sold on the Site and not for any commercial use or use on behalf of any third party, except as explicitly permitted by us in advance. Any breach of this Agreement shall result in the immediate revocation of the license granted in this paragraph without notice to you.

Except as permitted in the paragraph above, you may not reproduce, distribute, display, sell, lease, transmit, create derivative works from, translate, modify, reverse-engineer, disassemble, decompile or otherwise exploit this Site or any portion of it unless expressly permitted by us in writing. You may not make any commercial use of any of the information provided on the Site or make any use of the Site for the benefit of another business unless explicitly permitted by us in advance. We reserve the right to refuse service, terminate accounts, and/or cancel orders at its discretion, including, without limitation, if we believe that customer conduct violates applicable law or is harmful to our interests.

You shall not upload to, distribute, or otherwise publish through this Site any Content, information, or other material that (a) violates or infringes the copyrights, patents, trademarks, service marks, trade secrets, or other proprietary rights of any person; (b) is libelous, threatening, defamatory, obscene, indecent, pornographic, or could give rise to any civil or criminal liability under Hong Kong or international law; or (c) includes any bugs, viruses, worms, trap doors, Trojan horses or other harmful code or properties.

This site may currently only be used as a shopping resource or to conduct on-line communications. You may not distribute or commercially exploit the site or any part of its content (whether by reproduction, retransmission, dissemination, sale, broadcast, circulation, republication, amendment, re-delivery using "framing" or similar technology or otherwise). Any use of the on-line communication features of this site may only be used for lawful purposes and you may not post or transmit any material which is objectionable (whether harmful, threatening or otherwise); Organic Warehouse reserves the right (but without the obligation or liability) to prohibit or remove any such material.

Content provided on this site is solely for informational purposes. It is your sole responsibility to consult a licensed physician or qualified health care professional for advice, diagnosis, and/or treatment of any health related condition. Submissions or opinions expressed on this Site are that of the individual expressing such Submission or opinion and may not reflect our opinions. Product representations expressed on this Site are that of the vendor and are not made by us. We may assign you a password and account identification to enable you to access and use certain portions of this Site. Each time you use a password or identification, you will be deemed to be authorized to access and use the Site in a manner consistent with the terms and conditions of this Agreement, and we have no obligation to investigate the authorization or source of any such access or use of the Site. YOU WILL BE SOLELY RESPONSIBLE FOR ALL ACCESS TO AND USE OF THIS SITE BY ANYONE USING THE PASSWORD AND IDENTIFICATION ORIGINALLY ASSIGNED TO YOU WHETHER OR NOT SUCH ACCESS TO AND USE OF THIS SITE IS ACTUALLY AUTHORIZED BY YOU, INCLUDING WITHOUT LIMITATION, ALL COMMUNICATIONS AND TRANSMISSIONS AND ALL OBLIGATIONS (INCLUDING WITHOUT LIMITATION FINANCIAL OBLIGATIONS) INCURRED THROUGH SUCH ACCESS OR USE. You are solely responsible for protecting the security and confidentiality of the password and identification assigned to you. You shall immediately notify us of any unauthorized use of your password or identification or any other breach or threatened breach of this Site's security.

YOUR ACCOUNTback to top

If you use any Organic Warehouse Limited Service, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. Organic Warehouse Limited does sell products for children, but it sells them to adults, who can purchase with a credit card or other permitted payment method. If you are under 18, you may use the Organic Warehouse Limited Services only with involvement of a parent or guardian. Alcohol listings on Organic Warehouse Limited is intended for adults. You must be at least 21 years of age to purchase alcohol, or use any site functionality related to alcohol. Organic Warehouse Limited reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders in its sole discretion.

ELECTRONIC COMMUNICATIONSback to top

When you use any Organic Warehouse Limited Service, or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site or through the other Organic Warehouse Limited Services. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

REVIEWS AND COMMENTSback to top

Except as otherwise provided elsewhere in this Agreement or on the Site, anything that you submit or post to the Site and/or provide us, including without limitation, ideas, know-how, techniques, questions, reviews, comments, and suggestions (collectively, "Submissions") is and will be treated as non confidential and nonproprietary, and we shall have the royalty- free, worldwide, perpetual, irrevocable and transferable right to use, copy, distribute, display, publish, perform, sell, lease, transmit, adapt, create derivative works from such Submissions by any means and in any form, and to translate, modify, reverse-engineer, disassemble, or decompile such Submissions. All Submissions shall automatically become our sole and exclusive property and shall not be returned to you.

In addition to the rights applicable to any Submission, when you post comments or reviews to the Site, you also grant us the right to use the name that you submit with any review, comment, or other Content, if any, in connection with such review, comment, or other content. You represent and warrant that you own or otherwise control all of the rights to the reviews, comments and other Content that you post on this Site and that use of your reviews, comments, or other Content by us will not infringe upon or violate the rights of any third party. You shall not use a false e mail address, pretend to be someone other than you or otherwise mislead us or third parties as to the origin of any Submissions or Content. We may, but shall not be obligated to, remove or edit any Submissions (including comments or reviews) for any reason.

COPYRIGHTback to top

All content included in or made available through any Organic Warehouse Limited Site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, and data compilations is the property of Organic Warehouse or its content suppliers and protected by Hong Kong and international copyright laws. The compilation of all content included in or made available through any Organic Warehouse Limited Site is the exclusive property of Organic Warehouse Limited and protected by Hong Kong and international copyright laws.

PRIVACY POLICYback to top


Please review our Privacy Policy, which also governs your visit to this Site, to understand our practices.

DELIVERY POLICYback to top


Please review our Delivery Policy to better understand our practices.



PAYMENT METHODSback to top

• We accept payment by Visa, MasterCard, American Express, Bank wire transfer and Cheque on Delivery.
• All product prices listed are in HK dollars.
• To provide secure online commerce transactions, we employ Internet's Secure

Sockets Layer (SSL) technology. It encrypts your personal information, including credit card number, name and address, so that it would not be read as the information travels over the Internet.

• All payments are processed by a Hong Kong bank.
• If paying by bank wire transfer then the delivery will be made after the wire transfer is complete and verified.
• There is no limit of purchase on this website if purchases are made with credit cards.
• For purchases for which prices are determined by the weight of products, 5% of your total purchase amount will be held and reserved from your credit card account if you pay by Visa or MasterCard. The actual cost of your purchase will be charged according to the actual weight of products delivered towards your account and will be shown on the receipt when your order is delivered.
• Your offer to purchase made on www.organicwarehouse.hk shall be subject to our sole discretion and may not be accepted subject to the availability of stock. A final and conclusive invoice will be presented to you upon delivery.
• Organicwarehouse.hk may from time to time set credit limits for individual customers and Organicwarehouse.hk reserves the right to limit sales including the right to decline sales to any customers.
• Organicwarehouse.hk reserves the right to change the payment terms for any order without prior notice.

RISK OF LOSS; BREAKAGE; OTHER TERMS OF SALEback to top

• The risk of loss and title for items purchased by you pass to you upon our delivery of the items to the carrier pursuant to our standard terms of sale. The Customer is requested to examine the goods immediately upon delivery for any deficiencies and/ or damages. Claims (if any) must be lodged to our customer service hotline +852 23422318 at the time of delivery, otherwise we shall have the discretion to refuse your claim after delivery.

REFUND/REPLACE POLICYback to top

• It is the receiver's responsibility to check the condition of any goods received, at the time of delivery.
• Refund/Replace is only available when valid original receipt is provided.
• Refund is applicable to expired or own-brand products, all other products are applicable for replacement.
• Refund will be credited into Customer's credit card account within 4 weeks upon confirmation; or deducted the refund amount of your next order.
• In the event that you would like to claim a refund or return, please call our customer service hotline +852 23422318 within 7 days from the date of delivery.
• We regret that we do not refund original shipping and handling fees with the return.

We can only refund the total value of products. And if your order was placed with a promotion code or free gift, you must return them together in order to have the refund.

Otherwise, original price of the product will be deducted from the refund.

NON-RETURNABLE ITEMSback to top

We're sorry, but we DO NOT ACCEPT returns of certain products, including:

- Any product that is returned more than 7 days after receipt.
- Any product that has been opened or used (taken out of its plastic wrap or box).
- Any product that is not in its original condition, is damaged, or is missing parts.
- Any discount, clearance or sales product that Organic Warehouse has already stated non- returnable.
- In the event of dispute, Organic Warehouse's decision shall be final and conclusive

FORCE MAJEUREback to top

The Company shall not be liable for any delay or failure in its performance caused by or resulting from acts of God, fire, flood, accident, riot, war, government intervention, embargoes, strikes, labor difficulties, equipment failures, or any other causes beyond the control of Company.

TERMINATION AND EFFECT OF TERMINATIONback to top

In addition to any other legal or equitable remedies, we may, without prior notice to you, immediately terminate the Agreement or revoke any or all of your rights granted under this Agreement. Upon any termination of this Agreement, you shall immediately cease all access to and use of the Site and we shall, in addition to any other legal or equitable remedies, immediately revoke all password(s) and account identification issued to you and deny your access to and use of this Site in whole or in part. Any termination of this Agreement shall not affect the respective rights and obligations (including without limitation, payment obligations) of the parties arising before the date of termination.

INTERNATIONAL ACCESSback to top

This Site may be accessed from countries other than the Hong Kong SAR. This Site may contain products or references to products that are not available outside of the Hong Kong SAR. Any such references do not imply that such products will be made available outside the Hong Kong SAR. If you access and use this Site outside the Hong Kong SAR you are responsible for complying with your local laws and regulations.

RESALE IS NOT PERMITTEDback to top

All products sold are for customers' use only and shall not be commercially resold. Organic Warehouse may refuse any purchasing order which it suspects is for commercial resale.

PRODUCT DESCRIPTIONSback to top

Organic warehouse limited attempts to be as accurate as possible. However, Organic Warehouse Limited does not warrant that product descriptions or other content of any Organic Warehouse Limited Service is accurate, complete, reliable, current, or error-free. If a product offered by Organic Warehouse Limited itself is not as described, your sole remedy is to return it in unused condition.

PRICINGback to top

Except where noted otherwise, the List Price or Suggested Price displayed for products on any Organic Warehouse Limited Site represents the full retail price listed on the product itself, suggested by the manufacturer or supplier, or estimated in accordance with standard industry practice; or the estimated retail value for a comparably featured item offered elsewhere. The List Price or Suggested Price is a comparative price estimate and may or may not represent the prevailing price in every area on any particular day. For certain items that are offered as a set, the List Price or Suggested Price may represent an "open-stock" price, which means the aggregate of the manufacturer's estimated or suggested retail price for each of the items included in the set.

With respect to items sold by Organic Warehouse Limited, we cannot confirm the price of an item until you order. Despite our best efforts, a small number of the items in our catalog may be mispriced. If the correct price of an item sold by Organic Warehouse Limited is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation.

We generally do not charge your credit card until after your order has entered the shipping process or, for digital products, until we make the digital product available to you.

DISCLAIMER AND LIMITATION OF LIABILITYback to top

EXCEPT AS OTHERWISE PROVIDED IN THE STANDARD TERMS OF SALE THAT GOVERN THE SALE OF EACH PRODUCT ON THIS SITE, A COPY OF WHICH YOU MAY THIS SITE, THE PRODUCTS OFFERED FOR SALE ON IT AND THE TRANSACTIONS CONDUCTED THROUGH IT ARE PROVIDED BY US ON AN "AS IS" BASIS. WE MAKE NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THE SITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS SITE EXCEPT AS PROVIDED HERE. TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, NONINFRINGEMENT, TITLE, QUIET ENJOYMENT, DATA ACCURACY AND SYSTEM INTEGRATION. THIS SITE MAY INCLUDE INACCURACIES, MISTAKES OR TYPOGRAPHICAL ERRORS. WE DO NOT WARRANT THAT THE CONTENT WILL BE UNINTERRUPTED OR ERROR FREE. TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING, BUT NOT LIMITED TO INDIRECT, INCIDENTAL, PUNITIVE, EXEMPLARY, SPECIAL OR CONSEQUENTIAL DAMAGES. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, OUR TOTAL LIABILITY TO YOU FOR ANY DAMAGES (REGARDLESS OF THE FOUNDATION FOR THE ACTION) SHALL NOT EXCEED IN THE AGGREGATE THE AMOUNT OF FEES ACTUALLY PAID BY YOU TO US DURING THE MONTH IMMEDIATELY PRECEDING THE ACT ALLEGEDLY GIVING RISE TO OUR LIABILITY.

TYPOGRAPHICAL ERRORSback to top

In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information received from our suppliers, we shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, we shall immediately issue a credit to your credit card account in the amount of the charge.

LINKS

This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that we are not responsible for the operation of or content located on or through any such site.

REMEDIESback to top

You agree that our remedy at law for any actual or threatened breach of this Agreement would be inadequate and that we shall be entitled to specific performance or injunctive relief, or both, in addition to any damages that we may be legally entitled to recover, together with reasonable expenses of any form of dispute resolution, including, without limitation, attorneys' fees.

No right or remedy of ours shall be exclusive of any other, whether at law or in equity, including without limitation damages injunctive relief, attorneys' fees and expenses.

No instance of waiver by us of our rights or remedies under these terms and conditions shall imply any obligation to grant any similar, future or other waiver.

APPLICABLE LAWback to top

This site is created and controlled by us in Hong Kong SAR, Peoples Republic of China. As such, the laws of Hong Kong SAR will govern these disclaimers, terms, and conditions, without giving effect to any principles of conflicts of laws.

DISPUTES

Any dispute relating in any way to your visit to the Site or to the products you purchase through the Site shall be submitted to confidential arbitration in Hong Kong, except that to the extent you have in any manner violated or threatened to violate our intellectual property rights, we may seek injunctive or other appropriate relief in high court in Hong Kong SAR.

You hereby consent to, and waive all defenses of lack of personal jurisdiction and forum non convenience with respect to venue and jurisdiction in the state and federal courts of Hong Kong SAR. Arbitration under these Terms of Use shall be conducted pursuant to the Commercial Arbitration Ordinance Rules then prevailing at the Hong Kong Arbitration Association. The arbitrator's award shall be final and binding and may be entered as a judgment in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration under this Agreement shall be joined to an arbitration involving any other party subject to this Agreement, whether through class action proceedings or otherwise. You agree that regardless of any statute or law to the contrary, any claim or cause of action arising out of, related to or connected with the use of the Site or this Agreement must be filed within one (1) year after such claim or cause of action arose or be forever banned.

SITE POLICIES, MODIFICATION, AND SEVERABILITYback to top

Please review our other policies, such as our pricing policy posted on this site. These policies also govern your use of Organic Warehouse Limited Services. We reserve the right to make changes to our site, policies, Service Terms, and these Conditions of Use at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.

OUR ADRESSback to top

Unit F,
15/F, World Tech centre
No. 95 How Ming Street
Kwun Tong
Kowloon
Hong Kong

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